Since 1877, Hartmann has been committed to offering the finest luggage and leather goods. Using high-quality materials, skilled craftsmanship and rigorous quality control standards, Hartmann creates durable, luxurious products that will perform for years to come. Hartmann stands behind its products and guarantees them against defects in the original workmanship and materials. Hartmann’s commitment does not cover normal wear and tear, misuse or neglect of the product, or damage caused by airline mishandling. Should the airlines or another carrier damage your luggage, you should immediately file a damage claim with the carrier. As with any product, wear and tear should be expected with use over time, and eventually, items do need to be replaced or repaired. Hartmann’s as well as Luggageguru’s goal is to ensure your satisfaction; we are happy to provide efficient and gracious repair service at a reasonable cost.