All McKlein cases are backed by a lifetime warranty. Every McKlein case is made, from the finest materials available, in McKlein’s own state-of-the-art manufacturing facility. But, like any other product, it is not indestructible. Therefore, McKlein’s warranty does not cover product damage that may result from normal wear and tear, abuse or mishandling of the product. It should be expected that component parts - particularly leather, moving parts, handles and wheels - will show wear with use over time, and eventually may need to be refurbished or replaced. McKlein will always be happy to provide you with fast and reliable, high-quality repair service at a nominal cost. McKlein does not cover incidental or consequential damages, such as loss or damage to the contents of the bag. In the unlikely event that a problem arises as a result of a defect in our materials or workmanship, McKlein pledge’s to promptly repair the item at their expense (or replace it if it cannot be repaired).