Landor & Hawa USA Ltd. / International Traveller guarantees that this product will be free from defects in material and workmanship for a period of five years from the date of purchase. Landor & Hawa USA Ltd. / International Traveller will replace it with an equivalent product if a defect arises during the guarantee period. If you should experience a defect in material or workmanship, call Landor & Hawa USA Ltd. / International Traveller Customer Service Team toll free at 888 392 8800 and they will give you an authorization to return the defective item and include a copy of your purchase receipt, to Landor & Hawa USA Ltd. This guarantee does not cover damage caused by accident, misuse, theft, normal wear and tear or damage to the goods caused by airlines or other common carriers. Should damage occur while in the care of airline personnel, Landor & Hawa USA Ltd. / International Traveller have set up a program with most of the major airlines whereby they will replace any case they inadvertently damage. Of course, you must file a claim immediately with the airline and Landor & Hawa USA Ltd. / International Traveller urges you to always inspect your luggage as soon as you receive it back from the airline baggage claim carousel.