If your Briggs & Riley bag is ever broken or damaged, even if it was caused by an airline, we will repair it free of charge. Simple as that! Just give us a call at 888.HMB.BAGS and we'll give you all the information that you need to bring or ship your bag to an Authorized Repair Center. You can also find an Authorized Repair Center here on our website. Please note that you are responsible for any freight charges incurred when shipping your bag to a repair center. Our "Simple as that" warranty will cover the repair of all functional aspects of your Briggs & Riley bag for life. We will continue to repair your bag even if you decide to purchase a new Briggs & Riley product with the latest performance innovations. Naturally, our warranty does not cover cosmetic wear or cleaning, nor does it cover the replacement of lost or stolen bags and/or its content. If your bag or its contents are damaged by an airline and you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport. If you choose not to do this and instead wish for us to repair your bag, we will be happy to do so at no charge. Thank you for choosing Briggs & Riley Travelware.