Since our products are designed to provide you with many years of satisfaction, all products are fully guaranteed against defects in materials and workmanship for 1 year from the date of purchase. Our guarantee does not cover product damage that may result from abuse of the product or airline mishandling. If an airline damages your bag, you should immediately file a damage claim with the airline. In the event that a problem arises as a result of a defect in material or workmanship; we will promptly repair your product (or replace it, if we feel it cannot be repaired) at our expense. Our only requirement is that you contact the dealer directly from which you purchased the bag. Please note, as with any product, it should be expected that component parts - particularly leather, moving parts and wheels - will show wear with use over time and may eventually need to be refurbished or replaced. This type of normal wear and tear is not covered by our warranty.