Siamod products are covered by a limited lifetime warranty. We will cover the damage to your product caused by a defect in the workmanship or quality of the materials. We hold the right to either repair or replace the product. The warranty does not cover damage resulting from abuse, neglect, improper handling or common carrier damage. Ordinary wear and tear is also not covered under this warranty. Moving parts such as wheels, handles and mechanical parts are covered under a one year warranty. In the unlikely event that a problem arises as a result of a defect in our materials or workmanship, we pledge to promptly repair the item at our expense (or replace it if it cannot be repaired). All we require is that you call us first and then send your bag to the repair location that we indicate. Consumers incur the cost of shipping to our facility. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. (Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.) You will find that we apply the same standard of excellence to our customer service as we do to our products. Note: Damage caused by a common carrier is, by federal law, the carrier's responsibility and must be claimed with the carrier at the time it occurs.