Swiss Army's Victorinox Mobilizer NXT 5.0 products are guaranteed to be free from manufacturing defects in materials and workmanship for the life of the bag. Swiss Army/ Victorinox will cover damage to your product caused by a defect in the workmanship or materials. The Carry With Confidence Guarantee also covers repairs of a functional nature if the damage is caused by a common carrier through abuse or mishandling of your bag. This guarantee does not cover damage from ordinary wear and tear or the contents of your product. As with any travel gear product, component parts, particularly moving parts, will show wear over time, and eventually may need to be refurbished or replaced. If such wear and tear occurs, Swiss Army/ Victorinox can provide you with generous options for repairing or refurbishing your product. LuggageGuru is a factory authorized warranty repair facility for Swiss Army/ Victorinox products and we can service your warranty in house. See our Guru Warranty link on the home page.