Swiss Army's Victorinox CH97 2.0 Collection products are guaranteed to be free from manufacturing defects in materials and workmanship for the life of the bag. Swiss Army/ Victorinox will cover damage to your product caused by a defect in the workmanship or materials. The Carry With Confidence Guarantee also covers repairs of a functional nature if the damage is caused by a common carrier through abuse or mishandling of your bag. This guarantee does not cover damage from ordinary wear and tear or the contents of your product. LuggageGuru is a factory authorized warranty repair facility, and we can service your Swiss Army/Victorinox purchase under the terms of the warranty.