If your Briggs & Riley bag is ever broken or damaged, even if it was caused by an airline, we will repair it free of charge. Simple as that! Just call your nearest Authorized Repair Center, no repair number is needed. You can find an Authorized Repair Center here on our website. Please note that you are responsible for any freight charges incurred when shipping your bag to a repair center. You can also ship your bag directly to Briggs & Riley at one of our Company Repair Centers listed below. First call our Consumer Service Center at (888) HMB BAGS (462-2247) or email us to receive a Repair Number prior to sending your bag to us. A Repair Number is required in order to process your repair request. Official Company Repair Centers 400 Wireless Blvd., Hauppauge, NY 11788 860 Airport St., Unit A, Moss Beach, CA 94038 *Please note that you are responsible for the shipping charges to either company repair center as stated in our warranty. Our 'Simple as that' warranty will cover the repair of all functional aspects of your Briggs & Riley bag for life. We will continue to repair your bag even if you decide to purchase a new Briggs & Riley product with the latest performance innovations. Naturally, our warranty does not cover cosmetic wear or cleaning, nor does it cover the replacement of lost or stolen bags and/or its content. If your bag or its contents are damaged by an airline and you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport. If you choose not to do this and instead wish for us to repair your bag, we will be happy to do so at no charge. Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your bag to it's original condition. Thank you for choosing Briggs & Riley Travel ware.