Jack Georges handcrafts each item to the best of our manufacturing capabilities and we pride ourselves on having a very low number of warranty repair claims. Jack Georges uses only the finest and most durable materials available, however, since all of Jack Georges items are handcrafted, human error may occur. Jack Georges leather products are designed to improve with age. Slight marks and scratches, earned from normal use enhance the character of the item. The beauty of leather is that it wears and shapes itself to you over time and becomes more appealing. Jack Georges product’s come with a lifetime warranty. This warranty entitles the buyer to repairs due to defective parts or workmanship. This warranty is valid for the life of the product and does not cover normal wear and tear, which includes scratches or abnormal abuse of the materials. Product maintenance or refurbishing is available for a nominal charge.