Easy Returns

Return Policy

If for any reason you are unhappy with your purchase from LuggageGuru, we offer a no-hassle 30 days money back guarantee for any unused merchandise. For the holiday season we extent the refund period for purchases made between November 1st through Christmas to February 1st.

If you would like to return items that you purchased, please email us at orders@luggageguru.com or call us toll free at 1(855)-381-8888 Mon-Fri 9:00 AM - 6:00 PM and Sat 10:00 AM - 5:00 PM Eastern Standard Time and we will issue you a return authorization number. Please print the page with the return authorization number and enclose it with the package. We recommend that you keep a copy of that page for your records. LuggageGuru will refuse all returns attempted without a return authorization number. Please ship the order back using the carrier of your choice at your own expense. A delivery confirmation and insurance are strongly recommended for your own protection.

You can return unused items sold by LuggageGuru for 30 days from the receipt of shipment. All items must be in the condition you received them, with all hang tags attached and all accessories included and in the original carton. Any item that you received as a gift with your purchase must be returned unused or we will deduct their retail value from your credit. 

Your form of payment will be credited for the price of the item and any taxes. Shipping charges are not refundable. Your credit will appear after LuggageGuru has received and processed your returned item through our return procedure. Within 48 hours after receipt of the item, the returned item(s) will be refunded to the credit card account number of the original purchaser. LuggageGuru will not credit any account number other than that of the account of the original purchaser.

For customers in Canada please contact us for the return authorization. You may ship the order back to us using the carrier of your choice, delivery confirmation is required and customs documentation must state that this is a return for exchange or refund. Taxes and duty that you paid upon receipt of your order are not refundable through LuggageGuru.com. Anybody who refuses the delivery of the order will be charged a $30 refusal fee to cover the shipping & handling expenses. This fee will be deducted from any refund for returned merchandise.

If for any reason you are unhappy with your purchase from LuggageGuru, we offer a no-hassle 30 days money back guarantee for any unused merchandise. For the holiday season we extent the refund period for purchases made between November 1st through Christmas to February 1st.

Free Exchanges

You can exchange your purchase up to 30 days from the day you received your order with no return shipping & handling fees. We do not offer Free Exchanges outside the Continental United States. Simply place your new order and email us at orders@luggageguru.com with your new order number. Once we received your email we will issue a prepaid (free) UPS electronic pick-up label. All you have to do is print the label, attach it to the carton and give it to UPS. We will issue the refund within 48 hours of the receipt of the returned order.

To qualify for free exchanges the new order must be the same or greater value of the original order. All items must be in the condition you received them, with all hang tags attached and all accessories included and in the original carton. Any item that you received as a gift with your purchase must be returned unused or we will deduct their retail value from your credit.

If you prefer to do it by phone, please call us toll free at 1(855)-381-8888 Mon-Fri 9:00 AM - 6:00 PM and Sat 10:00 AM - 5:00 PM Eastern Standard Time and we will assist you with exchanging your item.